Now that summer is over, I wanted to write you a personal thank-you note for the wonderful job you and your company did on my backyard renovation project. Every time I look outside, I cannot believe that it is my backyard. The transformation is hard to fathom at times.
This past summer was the first in years that I spent so much time in the pool and yard. The overall layout you created is my personal vacation getaway. It is a great feeling to know that my family and I can escape the everyday pressures of life within a few feet of our kitchen sliders. When family and friends visit my home, they are speechless with the backyard. My yard is now referred to as “The A. Resort”. I am not sure what part of the project is my favorite. It is difficult to choose between the deck, spas, pond & streams, landscaping, pool area, waterfalls and of course, the slide and rock steps. I decided, I love it all. Bill, job well done!
The level of professionalism you and your staff exhibited throughout the project was refreshing and very much appreciated. After years of home improvement projects, this is the first time I felt compelled to write a letter thanking a contractor. From day one, you always answered my telephone calls and were always honest with me. In addition, your office always responded to my needs and your builders were always courteous and respectful of my family and home. Trust me; these qualities are hard to find in a contractor
Please take the time to thank, on my behalf, Mike, Linda, Melissa, Paul (The Shark), Pablo (The Demolition Man), Davie (the Artist) and all the other men that worked at my home. I look forward to working with you on the next phase of the project. The pool house! Happy holidays to you and your family.